Terms and conditions, cookies policy

Privacy policy


The general terms and conditions provided below will apply to all sales of goods by masima-horeca.com and its partners, through the virtual store https://masima-horeca.com to the Buyer and may be modified at any time by masima-horeca .com without prior notice.

Thus, the following terms will mean:

Buyer – natural person / legal entity or other legal entity that issues an Order.

Seller – https://masima-horeca.com, with the trade name NEOTER SRL – CUI 17650113, J12 / 2062/2005.

Goods – any product, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.

Order – an electronic document that intervenes as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and to pay them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above.

Site – https://masima-horeca.com domain and its subdomains.

Contractual Documents

By launching an electronic Order on the masima-horeca.com website, the Buyer agrees with the form of communication (e-mail, telephone) through which the Seller carries out its operations. The order will be composed of the following documents:

The order (together with the clear mentions on the delivery and invoicing data) and its specific conditions.


Terms and conditions

If the Seller confirms the Order, this implies a full acceptance of the terms of the Order. The acceptance of the Order by the Seller is considered completed when there is an electronic confirmation (e-mail) from the Seller to the Buyer, without requiring an acknowledgment of receipt from him. The seller does not consider at any time an unconfirmed order as having the value of a Contract.

Order confirmation is done electronically (e-mail). The prices of the products in the order are valid for 3 working days from the order’s date of registration. The general terms and conditions of sale will be the basis of the Contract thus concluded.

Retur and refunds

We offer a guaranteed return for 30 days. If the product is defective, the transport is provided by us. If you change your mind for no reason during this time, the transport will be supported by you and we will only return the difference to your account. Return conditions: the product must have a label and be accompanied by the original packaging.

After the return, the money is sent to your account within a maximum of 10 days from sending the product.

Intellectual and industrial property rights

The User / Buyer understands the intellectual property right and will not disclose to a third party or make public any of the information received from the Seller.

All the drawings, graphic and design elements that appear on the site, the name of the site as well as the graphic signs are trademarks registered in the property of masima-horeca.com and cannot be taken over, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphics and design elements that appear on the site, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and / or multimedia content presented on site, are the exclusive property of masima-horeca.com, being reserved all the rights obtained in this regard directly or indirectly through licenses for use and / or publication.

The User / Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and / or otherwise alter, use, link to, expose, include any of the foregoing in any context other than the original intended by the horeca.com, the inclusion of any content element outside the Site, the removal of the signs that signify the copyright of masima-horeca.com on the content elements as well as the participation in the transfer, sale, distribution of materials made by reproducing, modifying or displaying content elements, except with the express written consent of masima-horeca.com.

 Rights over the content of the site

The entire content of the site and the graphic elements, including but not limited to them, respectively all the content in text format, as well as the technical sources of all present and future services and facilities – unless another owner is expressly mentioned – the sources of the pages but also any other material, transmitted in any form by and to the Users (by direct viewing on the site, through newsletters, etc.) belong to masima-horeca.com.

The content of the site, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal, may be made only with the written, express and prior consent of masima-horeca.com. Therefore, the copying, retrieval, reproduction, publication, transmission, sale, partial, complete or modified distribution of the content of this site or of any part thereof made for purposes other than personal is prohibited, with the following exceptions:

(i) it is allowed to reproduce (on non-commercial sites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), is mandatory to specify the source of information taken, with a link, in the following form: (Source: site name – link to site content).

(ii) links to the masima-horeca.com site are allowed, and the specification of the source of information will be made after each link or at the end of the article, as follows: “Information provided by the kindness of masima-horeca.com – link to site content)

Users undertake to respect all copyrights and all rights related to it and any other intellectual property rights that the Site Administrator and its partners hold over / in connection with the site https://masima-horeca.com.

Masima-horeca.com reserves the right to use any person and / or entity that violates in any way the above provisions. Requests to use the content of the site for any purpose other than personal can be made by e-mail to contact@masima-horeca.com, with the specification „For the attention of the agency”.

Any person who transmits or publishes information or materials to the site in any way assumes the obligation not to prejudice in any way the copyright that a third party may invoke in connection with the materials and information transmitted in any way to the site. , and the persons who send in any way information or materials understand and accept that the violation in any way of this obligation cannot engage in any way the responsibility of masima-horeca.com, but only the responsibility of the respective persons.

Masima-horeca.com may run advertising campaigns and / or promotions in any section of the site at any time, without this operation requiring the consent of the Site Users. The spaces and the size of the advertising campaigns and promotions do not require the consent of the Users of the site and can be changed at any time without requiring prior notice.

Masima-horeca.com does not assume responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly.

Limiting the liability of the site administrator

Masima-horeca.com does not assume the obligation and does not guarantee implicitly or expressly, for the content of the site, respectively for the content offered by its partners or by the Users of the site. However, Masima-horeca.com will make all reasonable efforts to ensure the accuracy and professional manner in which the information will be provided on the site, in order to gain and maintain the trust of Users in the site. In this sense, masima-horeca.com will try to correct the reported errors and omissions as soon as possible.

The site administrator does not offer any guarantees for the content of the site and in no event can be held liable for any loss or damage that may result from the use of any part / sequence / page on the site or the impossibility of using it, regardless of its cause or the misinterpretation of any provision of the site content.

The information provided through the site is provided in good faith, from sources considered to be reliable. If any of the published articles or any other information falls under the copyright law, please Users to contact us at the e-mail address contact@masima-horeca.com, in order to take the necessary measures. At the same time, Users must keep in mind that the information presented may include any inaccurate information (eg technical data or typing errors). The site administrator will do all the necessary diligence to correct these issues as soon as possible.

Users understand and accept that masima-horeca.com does not guarantee:

  • That the information contained on the site is fully complete;
  • that the information entered by the Users of the website is real, correct and does not assume responsibility for the way in which the visitors use it;
  • that the information or services on the site will satisfy all the requirements of the Users, and for their inappropriate use the Users assume the entire responsibility;
  • for the results obtained by the Users as a result of the use of the information or services available through the site, the use of the information and services being made by the Users at their own risk;
  • that the services available through the site will operate constantly, uninterrupted, without errors – in this regard, masima-horeca.com does not assume responsibility for any damage that Users may have due to temporary or malfunctioning site or for the use of the information obtained by using the links from the site to other sites (their use is at the discretion of the Users).

Also, Users understand and accept that masima-horeca.com is not responsible for any inaccuracies, errors or omissions in the information provided on the site by Users. At the same time, the Users understand and accept that masima-horeca.com is absolved of any responsibility for the advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Expressly, the Users of the site agree to exonerate masima-horeca.com from liability for any judicial or extrajudicial action that arises as a result of the incorrect or fraudulent use of the site.

For cases of force majeure, masima-horeca.com and / or the operators, directors, employees, branches, subsidiaries and its representatives, is totally exonerated from any liability. Cases of force majeure include, but are not limited to, malfunctions of the technical equipment of masima-horeca.com, failure of the Internet connection, failure of the telephone connections, computer viruses, unauthorized access to the Site’s systems, errors of operation, etc.

Users agree to protect and insure https://masima-horeca.com and / or its operators, directors, employees, branches, subsidiaries and representatives from and against any claims, claims, actions, taxes, losses, damages, costs (including, without limitation, attorneys’ fees), expenses, lawsuits, decisions, fines, regularizations or other obligations arising out of or in connection with any other action by Users in connection with the use of the Site or the services provided through it .

Masima-horeca.com makes no warranties, either express or implied, with respect to, but not limited to, the operation of the masima-horeca.com site, the information, content, materials or products on the site, as well as and matching them for a specific purpose. Users expressly agree that the use of this site and the application of the information is at their own risk.

Users subscribe to newsletters and alerts

The users of the site can receive newsletters and alerts by email, there is the possibility that the Users can opt at any time for the option of not receiving such notifications, with a single click on the unsubscribe link from the newsletter / alert received on the email explicitly entered when subscribing.

Given that access to the products offered through the site is made through an active account, so based on a username and password, we recommend that users not to disclose these items to third parties, even if they say that will contact you from the site.

Also, in order to ensure an increased level of security, at the end of the visit on the site we recommend closing the browser window in which you worked or clicking on „Sign out” / „Log off” on the page visited.


Cookies policy

A cookie is a text file that contains small snippets of information sent to your browser and stored on your computer, mobile phone, or other devices when you visit a site. This cookie sends information back to the site whenever you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies) that are valid only until you close your browser window. Cookies can be those of the first-party, which are configured by the site you are visiting, or of third parties, which are configured by a site other than the one you are visiting.

How does Masima-horeca.com use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to store your preferences and, in general, to improve the user experience. The cookies we use on our sites can be of the following categories:

Strictly necessary cookies:

These cookies are essential for you to be able to browse the site and use the services you have requested, such as accessing secure areas of the site.

We use this type of cookie to manage user registration and authentication. Without these cookies, the services you have requested cannot be provided. These cookies belong to the first party and can be permanent or temporary. In short, our sites will not function properly without these cookies.

Performance cookies:

These cookies collect information about how visitors use a site, for example which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is cumulative and anonymous.

We use these cookies to:

compile statistics on how our sites are used

measure the impact of our advertising campaigns.

These cookies may be permanent or temporary, of the host party or of third parties. In short, these cookies collect anonymous information about the pages visited and the advertisements viewed.

Functionality cookies:

These cookies allow a site to remember the things you choose (such as your username, language or country in which you are) and offer improved, more personal options. These cookies can also be used to provide the services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activities on other sites.

We use these cookies to:

memorize if you have already benefited from a certain service

improve the overall experience throughout the site by memorizing your preferences.

Advertising cookies:

These cookies are used to limit how often you see an ad, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising throughout the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to the advertising services provided on our third party site.

Social cookies:

– these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content on masima-horeca.com on those networks. Masima-horeca.com does not control these cookies, so for more information on how they work, please check the social networking pages.

How to manage & delete cookies

If you want to impose restrictions, block or delete cookies, you can do so by changing your web browser settings. The use of masima-horeca.com without the rejection of cookies or similar technologies denotes the consent of visitors for our use of such technologies and for the processing of information.

Processing of personal data

In order to ensure the observance of the site users’ right to personal data protection, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union starting with of 25 May 2018 (the “Regulation”).

Personal data is any information by which you can be identified, in particular by an identifying element such as a name, an identification number, location data, an online identifier or one or more related elements. with your physical, physiological, genetic, mental, economic, cultural or social identity.

Our company takes all the necessary measures to ensure the observance of your right to the protection of personal data, and these conditions represent the notification established by art. 13 or 14 of the Regulation explaining why we collect your personal data, how we protect this data, and what your rights are in relation to this data collection.

We encourage you to read the document carefully and to request any additional information or clarification that you deem necessary regarding the content of this information.

The personal data we collect, the grounds for collection and the purposes of collection

Within the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, following the completion, by him, of the data staff voluntarily, within the site, by accessing one or more of the sections: account creation, account update, newsletter subscription, online questionnaire completion, online form completion, for obtaining personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for collecting personal data on the site may be the following:

the data subject has given his / her consent for the processing of personal data for one or more specific purposes

the processing is necessary for the execution of a contract to which the data subject is a party or to take steps at the request of the data subject before concluding a contract.

the processing is necessary in order to fulfill a legal obligation incumbent on the operator.

processing is necessary to protect the vital interests of the data subject or another natural person

the processing is necessary for the fulfillment of a task that serves a public interest or that results in the exercise of the public authority with which the operator is invested.

the processing is necessary for the purpose of the legitimate interests pursued by the controller or a third party, unless the interests or fundamental rights and freedoms of the data subject prevail, which require the protection of personal data, especially when the data subject is a child.

In the enumerations below we present in detail what personal data collected as well as the basis, purpose and duration of their collection. The provision of the data indicated below is not mandatory to view the Website, except for those concerning Cookies.

The data indicated are only necessary to provide specific services to the Users who transmit them.

Personal data we collect:

Name, surname, e-mail address, telephone number, geographical location data, correspondence address, social media profiles link

Purposes of personal data collection:

For providing access to content and answers to questions and requests submitted by the user online, for the transmission of communications, offers and benefits consisting of access to services and products

Method and period of data collection:

Within the secure database, until the expression of the explicit desire for deletion by the user or up to 10 years from the user’s last activity on the site. After 10 years, the data will be electronically anonymous.

Personal data we collect:

Cookies, timestamps (date and time of access), site browsing history

Grounds for collecting this data:

Purposes of personal data collection:

To monitor the site’s traffic and its access history, to achieve the content hierarchy and to identify the most relevant content for the user.

The manner and period of data collection

Within the secure database, until the expression of the explicit desire for deletion by the user or up to 10 years from the user’s last activity on the site. After 10 years, the data will be electronically anonymous.

How to store your data with personal character, location, retention period

We will store your personal data for a period not exceeding the period necessary to fulfill the purposes for which the data are processed, and, in cases where we have a legal obligation to keep your personal data for a certain period of time, the period storage will be as provided by law. Depending on the specific situation, this period will vary, and can be between 1 day and 10 years.

For a good understanding of how to store, where your personal data will be stored and the exact period for which this data will be kept in our records or systems, please see the table above.

In order to guarantee the user’s right to be protected regarding the processing of personal data, we implement, for certain categories of data having a sensitive character or which are able to affect the rights in a significant way, special measures of a technical and organizational nature. , to protect these categories of personal data.

Users’ rights regarding personal data and their exercise

In order to protect the highest possible standard of data, the user has a series of rights regulated by law, which we present briefly below, please do not hesitate to contact the data protection officer for any additional details. staff in our company.

The right of access

The user has the right to obtain access to his personal data that we process, as well as the right to obtain copies of them. At the user’s request, the first such copy will be provided by us free of charge, and any additional copies you may request may be subject to a fee corresponding to the effort required for extraction and formatting for transmission. A copy of your personal data may be provided to you in either electronic or physical format, depending on your request and the nature of the date requested. In order to request information about the personal data existing on the site, as well as to request the partial or total deletion of these data, it is necessary to address the request using the e-mail address contact@masima-horeca.com or to send a letter by post or courier at the registered office of https://masima-horeca.com.

The user also has the right to obtain any additional relevant information (such as the reason for processing personal data, the categories of personal data we collect, information on the processing and disclosure of such data and any other such information).

The right to rectification of data

The user has the right to obtain the rectification of any inaccuracies concerning his personal data processed by us. He also has the right to obtain the completion of any personal data that are incomplete. Any user is encouraged to contact the site at contact@masima-horeca.com whenever they notice that there is an inaccuracy regarding their personal data or that their personal data processed by masima-horeca.com are incomplete.

The right to delete data

The user has the right to delete personal data. This right is not an absolute right, which means that the law imposes certain limitations on the exercise of this right („the right to be forgotten”).

The right to restrict data processing

The user has the right to obtain the restriction of the processing of his personal data that we collect and process, especially if he disputes the accuracy of the data, if the data processing is illegal or if the processing of this data is no longer necessary. , according to the law.

The right to object

The user has the right to object to the processing of personal data by us, especially if the processing is performed for marketing purposes or for reasons related to the particular situation in which he is, in which case his data must be anonymized in the shortest time from the notification of the objection from the database of the site and their anonymization must be confirmed to the user.

The right to withdraw consent

For personal data processed on the basis of consent, the user has the right to withdraw his consent at any time, as easily as he initially gave. Withdrawal of consent will not affect the legality of data processing that we performed before withdrawing consent. The right to withdraw consent is not absolute, which means that there are cases where the data will not be deleted as a result of the withdrawal of consent (for example if personal data are used for the site to comply with an obligation legal). The application of the withdrawal of the consent is applied from the moment of its registration and the operation of the withdrawal of the consent will be performed in maximum 3 working days from the registration.

The right to lodge a complaint with the competent authority

The user has the right to submit a complaint to the National Authority for the Supervision of Personal Data Processing with reference to the aspects regarding the processing of personal data by our Company.

The automated decision-making process, including the creation of profiles and the right to request that decisions based on automatic data processing or that significantly affect individuals be made by individuals, not exclusively computers

Personal data is collected and processed through an automated decision-making process in order to personalize the information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent.

During these processes, your data is protected by special security measures such as data encryption and advanced server-level security of the database.

You have the right to request a change in the way your personal data is automatically processed, requesting the verification of the automated process by human intervention. For this purpose, please contact us at the email address contact@masima-horeca.com.

Exercise of rights

In order for the user to be able to exercise the rights specified above, to ask us any questions regarding these rights or to ask us for clarifications regarding any of the provisions of this information, please contact us at any time, using the contact information.

How to send requests or complaints – contact person

To find out more information about personal data, about how the data is collected, processed and protected or to request any clarifications regarding those mentioned in these Fears and Conditions any user can contact at any time the person responsible with the protection of personal data within the company, addressing by email at contact@masima-horeca.com or by postal correspondence to the county, locality, street, number, block, staircase, floor, apartment, postal code.

Major force

Neither party will be liable for non-performance of its contractual obligations if such non-performance is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

Applicable law

This contract is subject to Romanian law. Any disputes between masima-horeca.com and users / clients / buyers will be settled amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts.

Changing the terms and conditions

Masima-horeca.com has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in full, without any prior notice and without being obliged to fulfill any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any facility offered by the site, intervened at any time after the modification operation, and non-acceptance of any modification entails the obligation of that User to stop accessing immediately. the site and / or the use in any way of the services offered through it.